Terms & Conditions

Store Regulations

§1 General Provisions

These Regulations define the rules of operation of the website https://tdi-cad.pl, in particular:
1.1 defining terms used in the Regulations,
1.2 specifying the rules for concluding Sales Agreements, placing orders, and their execution,
1.3 specifying the rules for making payments and delivery execution,
1.4 specifying the rules for receiving shipments,
1.5 specifying the rules for filing complaints and withdrawing from the contract, including exceptions,
1.6 specifying technical requirements,
1.7 providing information about the Privacy Policy,
1.8 providing information on intellectual property rights,
1.9 providing information on used equipment,
1.10 indicating alternative dispute resolution methods.
The website operating under the domain https://tdi-cad.pl is operated by: TDI-CAD Elżbieta Dedich
ul. Zbarska 2, 54-620 Wrocław
NIP: 7531937275 REGON: 360626960
e-mail: biuro@tdi-cad.pl, contact phone: 888 203 047
Prices listed in the Store are in Polish zloty (PLN) and include VAT. The price indicated for a given Product is binding for the Customer at the time of placing the Order. Prices do not include delivery costs.
The Seller is an active VAT taxpayer.
Information about Products provided on the Store's website, in particular descriptions and prices, do not constitute an offer within the meaning of the Civil Code but are an invitation to conclude a contract in accordance with Article 71 of the Civil Code.
The Seller reserves the right to change Product prices available in the Online Store, introduce new Products, withdraw Products, conduct promotions, offer discounts, and temporarily offer free Products. The above provisions do not affect Orders placed before the date of any change taking effect.
Promotions have a limited duration. Discounts and promotions do not combine. Detailed information is provided in the terms and conditions of each promotion.
The condition for placing an Order by the Customer is reading and accepting the Regulations at the time of placing the Order. By accepting, the Customer agrees to all provisions and undertakes to comply with them.
The website provides an option for customer account registration.
These Regulations are made available free of charge. The Customer may save the content of the Regulations in a convenient way, e.g., by saving them on a durable medium or printing them.
The Regulations may refer to separate regulations and general terms of service provided by the owner of the website, which in such cases become an integral part of these Regulations.
The provisions of these Regulations that would constitute prohibited contractual provisions under the Civil Code (Articles 385(1) to 385(3)) or violate mandatory legal provisions regarding contracts with Consumers and Entrepreneurs with consumer rights shall not apply to Consumers and Entrepreneurs with consumer rights.
It is prohibited for the Customer to provide unlawful content.

§2 Definitions

Business Day: One day from Monday to Friday, excluding public holidays.
Order Form: An electronic service, interactive, available in the Seller's Online Store, allowing the placement of an order.
Civil Code: The Civil Code Act of April 23, 1964 (Dz.U.1964.16.93 with amendments).
Product: All products available in the Online Store subject to a Sales Agreement between the Seller and the Customer.
Digital Product without a Physical Medium: Data produced and supplied in digital form in a specific format, containing specific content (e.g., e-books, audiovisual files, computer applications, multimedia courses, PDF files) intended for download/installation and playback using a Device, not recorded on a physical medium, provided by the Seller in the Store under the terms specified in the Regulations.
Product Manufactured to Consumer or Entrepreneur's Specifications: A non-prefabricated product made based on an individual choice or decision of the Consumer or Entrepreneur with consumer rights.
Regulations: These Regulations.
Service/Online Store: The online store available at https://tdi-cad.pl, through which the Customer can order Products or Services.
Seller/Service Provider: TDI-CAD Elżbieta Dedich, ul. Zbarska 2, 54-620 Wrocław
NIP: 7531937275 REGON: 360626960
Sales Agreement: A contract for the sale of a Product concluded between the Customer and the Seller via the Online Store.
Warranty: A voluntary statement regarding the quality of the Product made by the Guarantor.
Guarantor: The entity providing the Warranty under a warranty statement.
Warranty Document: A warranty card or booklet.
Electronic Service: A service provided electronically by the Service Provider to the Service Recipient via the website.
Order: A declaration of intent by the Customer, placed using the Order Form, directly leading to the conclusion of a Sales Agreement with the Seller.
Privacy Policy: A document describing the purposes and principles of data processing, including the rights of data subjects.
Customer/Service Recipient: Consumer, Entrepreneur with consumer rights, Entrepreneur.
Consumer: As defined in Article 22(1) of the Civil Code.
Entrepreneur: As defined in Article 43(1) of the Civil Code.
Entrepreneur with Consumer Rights: A sole proprietor registered in the Central Register and Information on Economic Activity (CEIDG), concluding a contract directly related to their business activity, but not of a professional nature, verified based on CEIDG regulations. This applies only to distance and off-premises contracts.
Cart: A list of products created from those offered in the store based on the Customer's selection.
Customer Account: An electronic service, an individual panel for each Customer activated by the Seller after the Customer registers.
Registration Form: A form available on the Seller's website allowing the creation of a Customer Account.
Contact Form: An electronic service in which users of the website https://tdi-cad.pl provide information and data to process a submitted request.
Newsletter: An electronic service allowing the Service Recipient to subscribe and receive free information from the Service Provider via email regarding the website.
Safe Product: Any product that, under normal or reasonably foreseeable conditions of use, including actual usage time, does not pose any risk or only minimal risk considered acceptable and consistent with a high level of health and safety protection for Consumers.
Hazardous Product: Any product that is not a "Safe Product."
Risk: The combination of the probability of an occurrence causing harm and the severity of that harm.
Recovery: Any measure aimed at ensuring the return of a product already provided to the Consumer.
Economic Entity: Manufacturer, authorized representative, importer, distributor, order fulfillment provider, or any other entity subject to obligations related to manufacturing or market availability in accordance with GPSR regulations.
Illegal Content: Information that is unlawful under EU or member state law.
Content Moderation: Actions taken by intermediaries to detect, identify, and counter illegal content.
User: A person or entity using an intermediary service.
Intermediary Service: Information society services such as mere conduit, caching, or hosting:
(I) the "mere conduit" service, which consists of transmitting information in a telecommunications network provided by the service recipient or providing access to a telecommunications network; (II) the "caching" service, which consists of transmitting information in a telecommunications network provided by the service recipient, including the automatic, intermediate, and temporary storage of this information, performed solely for the purpose of improving the subsequent transmission of information at the request of other recipients; (III) the "hosting" service, which consists of storing information provided by the service recipient and at their request.

§3 Electronic Services

The following electronic services are available on the online platform:
1.1 Order form
1.2 Contact form
1.3 Newsletter
1.4 Customer account
The order form service is a one-time service and ends either upon placing an order through it or when the User stops placing the order before completion.
The contact form service allows Users to send messages to the Seller via a form available on the website.
The newsletter service is provided for an indefinite period to Users with a registered customer account. The User may unsubscribe from the newsletter at any time, without providing a reason, by clicking the appropriate link available in the email received as part of the newsletter or by sending an email to biuro@tdi-cad.pl. The service involves the Seller sending electronic messages to the User’s email address containing information about new products in the Seller’s offer, current commercial offers, promotions, discounts, training sessions, and other information regarding the online store. The Service Provider reserves the right to discontinue the newsletter service without providing a reason, after notifying the User in advance.
The customer account is a service available after registration under the terms described in these Regulations.
5.1 To create a customer account, the User must fill out a registration form, providing the following mandatory details: first name, last name, address, email address, phone number, and password.
5.2 Logging into the customer account is done by entering the email address and password set during registration.
5.3 The User may delete their customer account at any time, without providing a reason or incurring any charges, by sending a request to the Service Provider, particularly via email or in writing to the Service Provider’s address.
5.4 If the User violates these Regulations, legal provisions, or good practices, the Service Provider may terminate the agreement with the User or suspend its execution for the respective customer account.
The Service Provider is obliged to review any complaints submitted by the User regarding irregularities, defects, or service interruptions in the provision of services and the operation of the online store within no more than 14 days.
Complaints regarding electronic services can be submitted:
7.1 Via email to biuro@tdi-cad.pl
7.2 In writing by sending a complaint to the Service Provider's address:
TDI-CAD Elżbieta Dedich, ul. Zbarska 2, 54-620 Wrocław, Poland
Free services are available 24/7, seven days a week.
The Service Provider informs Users that using electronic services, due to the public nature of the Internet, may involve certain risks, such as unauthorized access and modification of User data, as well as potential installation of malicious software on the User’s device and IT system. Users should apply appropriate technical measures to minimize these risks.

§4 Conclusion of the Sales Agreement

1. The Seller enables the conclusion of a Sales Agreement through the Order Form available on the website https://tdi-cad.pl.

2. Orders via the Order Form can be placed 24 hours a day, all year round.

3. To place an order, the Customer must perform the following steps:

3.1 Add the selected Product to the Cart by clicking the "Add to Cart" button.

3.2 In the Cart, the Customer can:

3.2.1 Increase or decrease the quantity of a given Product.

3.2.2 Completely remove selected Products from the Cart by clicking the "x" icon in the middle of the Cart table.

3.2.3 Update the Cart contents by clicking the "two arrows" icon.

3.2.4 Redeem a gift card code or discount coupon.

3.3 After confirming the Cart contents, click the "Order" button.

3.4 Next, complete the Order Form by:

3.4.1 Entering personal details.

3.4.2 Providing the delivery address.

3.4.3 Selecting a delivery method from those available in the online store.

3.4.4 Selecting a payment method from those available in the online store.

3.4.5 Required fields are marked with (*).

3.5 Then, the Customer must:

3.5.1 Read and accept the Store Regulations.

3.5.2 Confirm that they have read the Privacy Policy and agree to the processing of data for order fulfillment purposes.

3.6 Confirm the intent to conclude the agreement by clicking "Buy and Pay".

3.7 Selecting Traditional Bank Transfer as the payment method requires payment obligation.

3.8 When choosing PayU, the Customer must select a payment method from the available options, read and accept the PayU regulations, and then confirm the order by clicking "Confirm Order" or an equivalent button. Placing the order constitutes a payment obligation.

3.9 Choosing Cash on Delivery as the payment method entails a payment obligation.

4. An order placed by the Customer constitutes a declaration of intent to conclude a Sales Agreement with the Seller under the terms of these Regulations.

5. After placing an order, the Customer will receive a confirmation email, which constitutes the Seller's declaration of intent to conclude the Sales Agreement. The Sales Agreement is considered concluded at the 6.

moment the Customer receives the confirmation email from the Seller.

6. The Customer is required to provide accurate and truthful information.

7. The Customer can place an order without creating a customer account.

§5 Order Fulfillment Time

Orders are processed within 24 hours, unless a different time frame is specified in the Product description at the time of ordering. The fulfillment time is counted from the day following the payment date, i.e., the day the payment is credited to the Seller's account.
If the Products within an order have different fulfillment times, the longest specified time applies to the entire order.

§6 Delivery

The delivery of Products is carried out through:
1.1 DPD Polska courier service
1.2 Parcel Locker (Paczkomat) placement
The Seller offers the option of personal pickup. The Seller will notify the Customer via email (sent to the address provided) when the order is ready for collection.
In the case of personal pickup (as per §6.2 of this Regulation), the Customer can make payment:
3.1 In advance via bank transfer or PayU, or
3.2 In cash at the time of personal pickup.
The Customer must collect the ordered Products within 5 business days of receiving the email notification that the order is ready for pickup. If the Customer fails to collect the order within this period for reasons attributable to them, the Sales Agreement is automatically terminated without requiring a separate declaration from either party, 14 calendar days after the email notification of order readiness. The Customer will receive an email confirming order cancellation. In such a case, the Seller will refund the payment using the same payment method used by the Customer in the original transaction.
Information on delivery costs is available in the "Cart" before the Customer places an order.
Product delivery is subject to a fee, unless otherwise stated in the Sales Agreement.
The Customer bears any costs arising from failed delivery due to:
- Providing false or incorrect personal/address details.
- Unjustified refusal to accept the shipment.
Delivery costs are calculated according to the current courier price list, depending on the weight, size of the package, delivery method, and selected payment form. The Customer is informed of these costs when completing the Order Form and accepts them before placing the order.
Product delivery is not limited to Poland and is made to the address specified by the Customer during the order process.
§7 Shipments
If the order is delivered by a courier service:
1.1. The Customer should inspect the received package upon delivery to check for defects or damage.
1.2. If any shortage or damage is found upon delivery, the Customer has the right to request the courier to draft a damage report.
1.3. The Customer acknowledges that failure to draft a damage report with the courier may complicate the complaint process. It is therefore recommended to gather evidence confirming the package’s condition upon delivery. In such a case, the Customer should contact the Seller immediately.
1.4. Detailed complaint procedures are available on the courier company's website.
If the order is delivered via a Parcel Locker:
2.1. If any shortage or damage is found upon collecting the order from the Parcel Locker, the Customer should initiate the complaint procedure by following the instructions displayed on the Parcel Locker’s screen. The Customer should also contact the Seller immediately.
2.2. Detailed complaint procedures for InPost Parcel Lockers are available in the "Paczkomaty 24/7" service regulations on the InPost website.
The provisions of sections 1-2 of §7 apply to Customers who are Consumers or Entrepreneurs with consumer rights.
If the Customer is not a Consumer or an Entrepreneur with consumer rights, failure to report any shipment damage, quantity shortages, or incomplete products within 2 days of delivery is considered an acceptance of the product without objections and results in the loss of claims in this regard.

§8 Payments

The Seller provides the following payment methods:
1.1. Traditional bank transfer to the Seller’s account within 3 days from receiving the order confirmation (prepayment).
1.2. PayU electronic transfer or credit card payment. The prepayment is processed via the external PayU payment system (operated by PayU S.A., with its registered office in Poznań, Poland).
1.3. Cash on delivery, paid directly to the courier upon receiving the package.
If the Customer fails to make the payment within the timeframe specified in §8.1.1, the Seller, after an unsuccessful payment reminder with a specified deadline, may withdraw from the contract under Article 491 of the Civil Code.
For payments via PayU, the Customer must make the payment before order processing begins.
The Seller will issue the Customer a receipt or VAT invoice. The Customer agrees to receive electronic invoices sent to their provided email address.

§9 Warranty

If the product does not conform to the contract, the Customer is entitled by law to legal remedies at the Seller’s expense. The warranty does not affect these legal rights.
Some products include a manufacturer’s warranty valid in Poland. The warranty information is provided in the product description.
The scope of the warranty provider’s responsibility is outlined in the warranty document.
Warranty claims should be made following the conditions specified in the warranty document attached to the product.

§10 Complaints

The sales contract covers new products only.
The Seller is legally responsible for the conformity of the product with the contract.
If the product does not conform to the contract, the Consumer has the right to file a complaint under the Consumer Rights Act of May 30, 2014.
Complaints can be submitted to the Seller via:
• Email: biuro@tdi-cad.pl
• Traditional mail:
TDI-CAD Elżbieta Dedich
ul. Zbarska 2, 54-620 Wrocław, Poland
A complaint should include: full name, contact details, a description of the issue, the date it was noticed, proof of purchase, the preferred response method, and the Customer’s specific request regarding the complaint. If the complaint concerns a product, it must be returned along with the complaint letter. If the provided details require clarification, the Seller will ask the Customer to complete them before reviewing the complaint.
The Seller will process the complaint within 14 days and notify the Customer of the decision via the chosen communication method.
The Seller is responsible for product non-conformity that existed at the time of delivery and is discovered within two years unless a longer validity period is stated by the Seller, its legal predecessors, or authorized representatives.
For contracts with Consumers or Entrepreneurs with consumer rights, it is presumed that any product non-conformity discovered within two years existed at the time of delivery unless proven otherwise.
If a product does not conform to the contract, the Consumer may:
9.1. Request repair or replacement.
9.2. Request a price reduction or contract withdrawal if:
- The Seller refuses to bring the product into conformity.
- The Seller fails to do so within a reasonable time.
- The issue persists despite previous repair attempts.
- The defect is significant enough to justify an immediate refund or withdrawal.
- The Seller clearly states or implies that the defect will not be fixed within a reasonable time.
The Consumer cannot withdraw from the contract if the defect is insignificant.
The Consumer must make the non-conforming product available to the Seller, who will collect it at their expense. The store does not accept cash-on-delivery returns.
Refunds for price reductions will be made within 14 days of receiving the Consumer’s declaration.
In case of contract withdrawal, the Consumer must return the product to the Seller at the Seller’s expense, and the Seller will refund the price within 14 days of receiving the product or proof of its return.
The provisions of sections 1-13 apply to Entrepreneurs with consumer rights.
If the Customer is an Entrepreneur, warranty liability is excluded under Article 558 §1 of the Civil Code.

§11 Right to Withdraw from the Contract

In accordance with Article 27, paragraph 1 of the Consumer Rights Act (Journal of Laws 2014, item 827), a Consumer or Entrepreneur on consumer rights, when entering into a "distance contract" – has the right to withdraw from the contract without providing a reason – within 14 calendar days from the date of receipt of the Product.
The time limit specified in paragraph 1 starts from the delivery of the Product to the Consumer, Entrepreneur on consumer rights, or another person indicated by them other than the carrier.
In the case of a contract that includes multiple Products delivered separately, in batches, or in parts, the time limit specified in paragraph 1 runs from the delivery of the last item, batch, or part.
The Consumer or Entrepreneur on consumer rights may withdraw from the contract by submitting a declaration of withdrawal to the Seller. To meet the withdrawal deadline, it is sufficient to send the declaration before the deadline expires.
The declaration can be sent by traditional mail or electronically by sending the declaration to the Seller's email address or by submitting it on the Seller's website – the Seller’s contact details are specified in § 1, paragraph 2. The declaration can also be made using a form, the template of which is an annex to this Regulation and the Consumer Rights Act of May 30, 2014, but this is not mandatory.
If the declaration is sent electronically by the Consumer or Entrepreneur on consumer rights, the Seller will immediately send a confirmation of receipt of the withdrawal declaration to the Consumer or Entrepreneur at the email address they provided.
Effects of Withdrawal from the Contract: 7.1 In the case of withdrawal from a distance contract, the contract is considered non-existent. 7.2 In the case of withdrawal from the contract, the Seller will refund the Consumer or Entrepreneur on consumer rights all payments made, including the delivery costs, no later than 14 days from the date of receipt of the withdrawal declaration, except for additional costs arising from the Consumer’s choice of a delivery method other than the cheapest standard delivery offered by the Seller. 7.3 The Seller will make the refund using the same payment methods as used by the Consumer or Entrepreneur in the original transaction, unless the Consumer or Entrepreneur explicitly agrees to another solution that does not involve any cost to them. 7.4 The Seller may withhold the refund until the Product is returned or until proof of its return is provided, whichever happens first. 7.5 The Consumer or Entrepreneur on consumer rights should return the Product to the Seller's address provided in this Regulation immediately, but no later than 14 days from the day they informed the Seller of their withdrawal from the contract. The deadline will be met if the Consumer or Entrepreneur returns the Product before the 14-day deadline expires. 7.6 The Consumer or Entrepreneur on consumer rights bears the direct costs of returning the Product, including the cost of returning the Product if, due to its nature, it could not be returned by regular mail. 7.7 The Consumer or Entrepreneur on consumer rights is only responsible for a decrease in the value of the Product resulting from using it in a way other than what was necessary to establish its nature, characteristics, and functionality. 7.8 If the Product cannot be returned by regular mail due to its nature, information about this and the return costs will be included in the Product description on the Store's website.
The right to withdraw from the contract does not apply to the Consumer or Entrepreneur on consumer rights in relation to the following contracts: 8.1 where the subject matter is a non-prefabricated product made according to the Consumer’s specifications or used to meet their individual needs, 8.2 where the Consumer explicitly requested the entrepreneur to come to them for urgent repair or maintenance; if the entrepreneur also provides other services than those the Consumer requested, or delivers goods other than spare parts necessary for the repair or maintenance, the right to withdraw from the contract applies to the additional services or goods, 8.3 where the subject matter involves Products that, after delivery, due to their nature, become inseparably linked to other items, 8.4 for the provision of services for which the Consumer is obligated to pay the price, if the Seller has fully performed the service with the explicit and prior consent of the Consumer, who was informed before the service began that they would lose the right to withdraw from the contract once the service is performed, and they acknowledged this, 8.5 where the subject matter is audio or video recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery, 8.6 for the provision of services for which the Consumer is obligated to pay the price, in cases where the Consumer explicitly requested the entrepreneur to come to them for repair, and the service has already been fully performed with the explicit and prior consent of the Consumer, 8.7 for the delivery of digital content not provided on a tangible medium, for which the Consumer is obligated to pay the price, if the Seller began the provision of the service with the explicit and prior consent of the Consumer, who was informed before the service began that after the service is performed, they will lose the right to withdraw from the contract, and they acknowledged this, and the Seller provided the Consumer with the confirmation referred to in Article 15, paragraph 1 and 2 or Article 21, paragraph 1 of the Consumer Rights Act.
The right to withdraw from the contract without giving a reason does not apply to Entrepreneurs.
Withdrawal from the contract – shipping information: • via email to: biuro@tdi-cad.pl • traditionally by sending the declaration to the Seller's address: TDI-CAD Elżbieta Dedich, ul. Zbarska 2, 54-620 Wrocław

§12 Used Equipment

In accordance with the Act of September 11, 2015, on Used Electrical and Electronic Equipment (Journal of Laws 2015, item 1688), the Seller: 1.1 provides free collection of used equipment from households, provided the used equipment is of the same kind and served the same functions as the sold equipment. The Client bears the cost of delivering the used equipment to the Seller’s facility. 1.2 When delivering equipment intended for households, the Seller provides free collection of used equipment from households at the delivery location, provided the used equipment is of the same kind and served the same functions as the sold equipment.

§13 Technical Requirements

To use the Online Store, the Client must have: 1.1 a computer, laptop, or other multimedia device with internet access 1.2 access to an active email account, properly configured to receive messages from the Seller 1.3 an up-to-date web browser 1.4 enabled cookies and JavaScript support in the web browser 1.5 software that can read PDF files
The Seller’s responsibility is excluded if the Client has not met the above technical requirements necessary to use the Online Store and Products.

§14 Content Posted by Service Users

The provisions of this paragraph fulfill the obligations arising from the Digital Services Act (DSA).
In accordance with Articles 11 and 12 of the DSA, the Service Provider has designated the electronic contact point biuro@tdi-cad.pl for direct communication with the authorities of member states, the European Commission, the European Digital Services Board, and Users. Communication can be conducted in Polish.
Through the Service, the Service Provider allows Users to post content such as blog comments or reviews/opinions about the quality of offered Products or Services. The User is fully responsible for their actions, including the content they post on the Service. The Service Provider is not the provider of this content.
The content mentioned in point 3 is publicly available to all Users visiting the Service.
It is prohibited to post illegal content or content that violates this Regulation, particularly: 5.1 promotional or advertising content 5.2 content that infringes the personal rights of third parties 5.3 content that violates copyright and related rights 5.4 vulgar or offensive content 5.5 threatening content directed at third parties 5.6 content that violates good morals, the law, or social norms 5.7 web addresses or links to other online services 5.8 content containing personal or contact information of third parties 5.9 content calling for violence or other dangerous behaviors 5.10 false, defamatory content, or unfair competition 5.11 obscene, pornographic content, or content inciting hate, racism, xenophobia, or conflict between nations.
The Service Provider is responsible for the content posted by Users only after receiving a report about illegal content and failing to take action as specified in point 7.
Once the Service Provider becomes aware of illegal actions or content, it will immediately take steps to remove this content or prevent access to it. This will be done while respecting the fundamental rights of Users, including the right to freedom of speech and information. Actions include removal, limiting visibility, preventing access, or leaving the content on the Service.
Every User of the Service has the ability to report illegal or non-compliant content via email to the Service Provider at biuro@tdi-cad.pl. The report should contain details allowing the Service Provider to verify the report, clarify why the content is considered illegal or non-compliant, and provide contact information. The Service Provider will inform the User of the outcome within 14 days of receiving the report.
Users can appeal the decision mentioned in point 8 by sending an appeal via email to biuro@tdi-cad.pl within 14 days of receiving the decision. The Service Provider will issue a decision with justification within 14 days of receiving the appeal.
If the Service Provider has any information suggesting that a crime endangering the life or safety of individuals has been or is being committed, it will immediately inform the relevant authorities and provide all available information.
§15 Product Recovery for Safety Reasons
The provisions of this paragraph define the principles of applying legal protection measures in the case of recovering a Product that was initiated by the business entity or ordered by the relevant national authority.
The business entity responsible for the recovery of the Product ensures the Consumer at least one of the legal protection measures, which include: 2.1 Repair of the recovered Product 2.2 Replacement of the recovered Product with a safe Product of the same type and of at least the same value and quality 2.3 Refund of the value of the recovered Product, which will not be less than the price paid by the Consumer
If other legal protection measures are impossible to implement or their application involves excessive costs compared to the proposed solution, the business entity may offer only one protection measure. Costs that would be disproportionate to the circumstances may form the basis for limiting the offer to a single measure.
The Consumer always has the right to a refund for the Product if the business entity does not carry out the repair or replacement within a reasonable time and without significant inconvenience to the consumer.
The Consumer is entitled to independently repair a hazardous Product only in cases where the repair: 5.1 Can be easily and safely carried out by the Consumer 5.2 Is provided for in the notification of product recovery
In the case of repairs mentioned in the previous paragraph, the business entity provides the Consumer with necessary instructions, free spare parts, or software updates.
Repair by the Consumer does not deprive them of rights under the directives (EU) 2019/770 and (EU) 2019/771, including the right to request a refund or replacement of the Product.
The legal protection measure cannot cause significant inconvenience to the Consumer. The Consumer does not bear the costs of shipping or other return costs. In the case of Products that, due to their nature, are not portable, the business entity organizes the collection.
Disposal of the Product by the Consumer is considered part of the actions that Consumers must take in connection with the notification of product recovery only when such disposal can be carried out easily and safely by the Consumer, and does not affect the Consumer's right to receive a refund for the recovered Product or its replacement for safety reasons.

§16 Privacy Policy

The administrator of personal data provided during the use of the Store is the Seller.
The purposes and scope of data processing, the entities to whom the data will be transferred, and the rights of the individuals concerned are described in the Privacy Policy.

§17 Alternative and Judicial Dispute Resolution Methods

Out-of-court dispute resolution methods: 1.1 The Consumer has the right to use out-of-court dispute resolution methods by submitting a request for mediation or a request for the case to be considered by an arbitration court. The request should be submitted after the complaint procedure is completed, and if both parties to the dispute agree to it. A list of Permanent Consumer Arbitration Courts operating at Provincial Inspectorates of Trade Inspection can be found at UOKiK and RF. The Consumer can also seek free help from the County (Municipal) Consumer Ombudsman or a social organization whose statutory tasks include consumer protection (e.g., the Federation of Consumers, the Polish Consumers Association). 1.2 The Seller agrees to submit any disputes arising from contracts for the supply of the Product to mediation procedures.
Judicial dispute resolution methods: 2.1 Disputes between the Seller and the Consumer will be settled by courts of competent jurisdiction under the provisions of Polish law. 2.2 Disputes between the Seller and a Client who is not a Consumer will be submitted to the court with jurisdiction based on the Seller's registered office.
In accordance with Regulation (EU) No 524/2013 of the European Parliament and Council of 21 May 2013 on the online dispute resolution platform for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the Seller, as a business with its registered office in the EU, engaging in online sales contracts or service contracts, provides an electronic link to the ODR platform (Online Dispute Resolution), enabling out-of-court dispute resolution: ODR Platform. Seller's email address: biuro@tdi-cad.pl.

§17 Final Provisions