Terms & Conditions
Shop rules
These Regulations define the principles of operation of the website
https://tdi-cad.pl
§1 General provisions
1. These Regulations define the principles of operation of the website https://tdi-cad.pl, in particular:
1.1 defines the terms used on the website https://tdi-cad.pl
1.2 sets out the rules for concluding sales contracts, placing orders and their implementation
1.3 sets out the rules for payment and delivery
1.4 sets out the rules of conduct when collecting the shipment
1.5 sets out the rules for submitting complaints and declarations of withdrawal from the contract, including exceptions
1.6 specifies technical requirements
1.7 informs about the Privacy Policy
1.8 informs about economic copyrights
1.9 indicates out-of-court methods of resolving disputes
1.10 informs about used equipment.
2. The website operating in the domain https://tdi-cad.pl is run by:
TDI-CAD Elżbieta Dedich
street Zbarska 2, 54-620 Wrocław
NIP: 7531937275 REGON: 360626960
e-mail: biuro@tdi-cad.pl contact telephone number: 888 203 047
3. The prices given in the Store are given in Polish zloty and are gross prices (including VAT). The price given for a given Product is binding for the Customer at the time of placing the Order. Prices do not include delivery costs.
4. The Seller is an active VAT payer.
5. Information about the Products provided on the Store's website, in particular their descriptions and prices, does not constitute an offer within the meaning of the Civil Code, but is only an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.
6. The Seller reserves the right to change the prices of Products available in the Online Store, introduce new Products, withdraw Products, carry out promotions and give discounts, as well as offer free Products for a limited time. The above provisions do not affect Orders placed before the date of entry into force of any of the changes.
7. The duration of the promotion is limited. Discounts and promotions cannot be combined. Detailed information is always included in the terms and conditions or regulations of a given promotion.
8. The condition for placing an Order by the Customer is to read the Regulations and accept its provisions at the time of placing the Order. By accepting, the customer agrees to all provisions and undertakes to comply with them.
9. The website provides the option of registering a customer account.
10. These Regulations are provided free of charge. The Customer may record the content of the Regulations in a convenient way, e.g. by recording on a durable medium or printing.
11. The Regulations may refer to separate regulations and general conditions for the provision of services by the Store owner, which in such a case become an integral part of these Regulations.
12. It is hereby stipulated that Consumers and Entrepreneurs with consumer rights are not subject to the provisions of the Regulations that would constitute prohibited contractual provisions within the meaning of the Civil Code (Article 385(1) to 385(3)) or would violate mandatory legal provisions regarding the conclusion of contracts. contracts with the participation of a Consumer and an Entrepreneur with consumer rights, which would be included in the register of standard contract provisions deemed prohibited, kept by the President of the Office of Competition and Consumer Protection.
13. The Customer is prohibited from providing illegal content.
14. The Seller allows Customers to leave opinions regarding the quality of service and the quality of the Products offered. Reviews issued will be subject to verification by the Store's staff.
15. The Seller does not use a mechanism for placing Products on the search results list.
§2 Definitions
Working day - one day from Monday to Friday, excluding public holidays
Order form – electronic, interactive service, available in the Seller's online store, enabling placing an order
Civil Code - Civil Code Act of April 23, 1964 (Journal of Laws 1964.16.93, as amended)
Product – all products available in the online store that are the subject of a sales contract between the seller and the customer
Product manufactured according to the specifications of the Consumer or Entrepreneur with consumer rights - means a non-prefabricated product that was made on the basis of an individual choice or decision of the consumer or entrepreneur with consumer rights
Product with digital elements - a product containing or connected to digital content or a digital service in such a way that the absence of the digital content or digital service would prevent its proper functioning
Regulations – these store regulations
Online store/Service - online store available at https://tdi-cad.pl through which the customer can order products or services
Seller, Service Provider - TDI-CAD Elżbieta Dedich, ul. Zbarska 2, 54-620 Wrocław
NIP: 7531937275 REGON: 360626960
Sales contract - a product sales contract concluded between the customer and the seller via the online store
Warranty – a voluntary declaration regarding the quality of the product made by the guarantor
Guarantor – an entity granting a guarantee as part of a submitted warranty statement
Warranty document – warranty card or warranty booklet
Electronic service - a service provided electronically by the service provider to the service recipient via the website
Order – a customer's declaration of will, submitted using the order form, aimed directly at concluding a product sales contract with the seller
Privacy Policy - a document that describes the purposes and principles of data processing, including the rights of data subjects
Customer, Service Recipient - consumer, entrepreneur with consumer rights, entrepreneur
Consumer – as defined in Art. 22(1) of the Civil Code
Entrepreneur – as defined in Article 43(1) of the Civil Code
Entrepreneur with consumer rights - a natural person running a sole proprietorship, having an entry in the Central Register and Information on Economic Activity, concluding a contract directly related to his or her business activity, but not having a professional character for him, resulting from the subject of the business activity, verified on the basis of provisions on the Central Registration and Information on Business. However, this only applies to contracts concluded remotely and off-premises
Basket – a list of products prepared from the products offered in the store based on the customer's selection
Customer account - electronic service, means an individual panel for each customer, launched on his behalf by the seller, after the customer registers
Registration form – a form available on the seller's website, enabling the creation of a customer account
Contact form - electronic service, a form in which users of the website https://tdi-cad.pl enter information and data in order to process the submitted application
Newsletter - an electronic service that allows the service recipient to subscribe and receive free information from the service provider regarding the website to the e-mail address provided by the service recipient.
§3 Electronic services
1. The following electronic services are available on the website:
1.1 Order form
1.2 Contact form
1.3 Newsletter
1.4 Customer Account
2. The Order Form service is one-time and ends when the Order is placed via it or when the Service User stops placing Orders via it.
3. The Contact Form service consists in providing Service Users with the ability to send messages to the Seller using the form available on the website.
4. The Newsletter service is provided for an indefinite period of time to Service Users with a registered Customer Account. The service recipient may unsubscribe from the Newsletter at any time, without giving a reason, by clicking on the appropriate link available in the message sent as part of the Newsletter or by sending an e-mail to biuro@tdi-cad.pl. The service consists in the Seller sending to an e-mail address a message in electronic form containing information about new Products in the Seller's offer, the current commercial offer, promotions, discounts, training and other information regarding the operation of the online store. The Service Provider reserves the right to discontinue the Newsletter service without giving a reason, after notifying the Service User about this fact.
5. The customer account is a service available after registration under the terms described in these Regulations:
5.1 To create a Customer Account, please complete the registration form. It is necessary to provide the following data: name, surname, e-mail address, password.
5.2 Logging into the Customer Account is done by entering the e-mail address and password established in the registration form.
5.3 The Service Recipient may delete the Customer Account at any time, without giving a reason and without incurring any fees, by sending an appropriate request to the Seller, in particular via e-mail or in writing to the Seller's address.
5.4 If the Service Recipient violates the Regulations, legal provisions or good practices, the Service Provider may terminate the contract with the Service Recipient or suspend its performance within a specific Customer Account.
6. The Service Provider is obliged to consider any complaints submitted by the Service User regarding irregularities, defects or interruptions in the provision of Services and the operation of the Online Store, within a period no longer than 14 days.
7. A complaint regarding electronic services can be submitted:
7.1 via e-mail: biuro@tdi-cad.pl
7.2 in the traditional way by sending a written complaint: TDI-CAD Elżbieta Dedich
street Zbarska 2, 54-620 Wrocław
8. Free services are available 7 days a week, 24 hours a day.
§4 Conclusion of a sales contract
1. The Seller enables the conclusion of a Sales Agreement via the Order Form on the website https://tdi-cad.pl.
2. Orders via the Order Form can be placed 24 hours a day throughout the year.
3. In order to place an Order, the Customer must perform the following activities:
3.1 add the selected Product to the Cart by clicking the button: "Add to Cart"
3.2 in the Cart the Customer can:
3.2.1 increase or decrease the quantity of a given Product
3.2.2 completely remove the selected Products from the Cart by clicking the "x" icon located in the middle of the Cart table
3.2.3 update the contents of the Cart by clicking the "two arrows" icon
3.2.4 redeem the gift voucher code or discount voucher
3.3 After accepting the contents of the Cart, click the "Order" button
3.4 You must then complete the Order Form by:
3.4.1 supplementing personal data
3.4.2 completing the delivery address
3.4.3 selecting a delivery method from among those provided by the Online Store
3.4.4 making a payment method from among those provided by the Online Store
3.4.5 mandatory data are marked (*)
3.5 then you should:
3.5.1 read and accept the Store Regulations
3.5.2 confirm that you have read the Privacy Policy and consent to the processing of data for the purposes of executing the Order
3.6 confirm your will to conclude the contract by clicking the "Buy and pay" button.
3.7 Choosing a traditional transfer as a form of payment for the placed Order involves the obligation to pay.
3.8 When choosing PayU, select the payment method from among the available ones, read and accept the PayU regulations, then confirm the Order by clicking the "Confirm order" button or equivalent. Placing an Order involves the obligation to pay.
3.9 Choosing cash on delivery as a form of payment for an Order placed involves the obligation to pay.
4. The order sent by the Customer is a declaration of the Customer's will to conclude a Sales Agreement with the Seller, in accordance with the provisions of these Regulations.
5. After placing the Order, the Customer will receive a message confirming the Order, which constitutes the Seller's declaration of will to conclude a Sales Agreement with the Customer. The sales contract is considered concluded when the Customer receives a message from the Seller.
6. The customer is obliged to enter data consistent with the actual situation.
7. The Customer may place an Order without creating a Customer Account.
§5 Order completion date
1. Orders will be processed within 24 hours, unless a different date is specified in the description of a given Product when placing the Order. Each time the Order completion date should be counted from the day following the payment date, i.e. the day the payment is credited to the Seller's account.
2. If different implementation periods are provided for the Products covered by the Order, the longest period among those provided applies for the entire Order.
§6 Delivery
1. Products are delivered via:
1.1 of the courier company DPD Polska
1.2 placing the Product in the Parcel Locker
2. The Seller allows personal collection of the Order. The Seller will inform the Customer via a message sent to the e-mail address provided by the Customer that the shipment containing the ordered Products is ready for collection.
3. In the case referred to in section 2 §6 of these Regulations, the Customer makes payment for the Order:
3.1 in the form of prepayment via traditional transfer, via PayU or
3.2 cash upon personal collection of the Order.
4. In the case referred to in section 2 §6 of these Regulations, the Customer is obliged to collect the ordered Products within no longer than 5 business days from the moment of receiving an e-mail informing that the order is ready for collection. If the Customer does not collect the ordered Products for reasons attributable to him in the above-mentioned deadline, the Sales Agreement shall be automatically terminated with immediate effect without the need for either Party to submit a separate declaration, after 14 calendar days from the date of receipt of the message informing that the Order is ready for collection. The Customer will be informed about the cancellation of the Order by a message sent to the address provided by him
e-mail. In such a case, the Seller will refund the payment using the same payment methods that were used by the Customer in the original transaction.
5. Information about the costs associated with the delivery of purchased Products is made available
in the "Basket" before the Customer places the Order.
6. Delivery of Products to the Customer is subject to payment, unless the concluded Sales Agreement provides otherwise.
7. The customer bears the costs resulting from the impossibility of delivering the shipment due to providing false or incorrect personal and address data or unjustified, groundless refusal to collect the shipment.
8. Delivery costs are calculated in accordance with the current DPD Polska price list and depend on the weight, size of the shipment, the choice of delivery method and the selected payment method. When completing the Order Form, the Customer is informed about the costs and selects the delivery method and accepts the delivery cost when placing the Order.
9. Delivery of Products is not limited to the territory of the Republic of Poland and is carried out to the address indicated by the Customer when placing the Order.
§7 Shipments
1. If you choose a courier company as the supplier of the ordered Products:
1.1. The Customer should examine the delivered shipment with the ordered Products at the time and method adopted for shipments of a given type and check whether the Products are not defective.
1.2 In the event of a loss or damage identified during the delivery of the shipment containing the ordered Products, the Customer has the right to request the courier to prepare an appropriate report.
1.3 The customer acknowledges that if the appropriate protocol is not drawn up with the courier's participation, it may be difficult to recognize the complaint, therefore it is recommended to collect evidence confirming the condition of the shipment at the time of its delivery. In such a situation, the Customer should immediately contact the Seller.
1.4 Detailed information on the complaint procedure at DPD Polska is available in the regulations available on the carrier's website.
2. If you choose a Parcel Locker as the form of delivery of the ordered Products:
2.1 In the event of a loss or damage identified when collecting the ordered Products from the parcel locker, the Customer should initiate the complaint procedure by completing the instructions in accordance with the instructions displayed on the Parcel Locker screen. In such a situation, the Customer should immediately contact the Seller.
2.2 Detailed information on the InPost Paczkomaty complaint procedure is available in the Regulations for the provision of the "Paczkomaty 24/7" service by InPost Sp. z o. o. on the InPost website.
3. Provision of section 1 §7 of the Shipment applies to the Customer who is a Consumer or an Entrepreneur with consumer rights.
4. In the case of a Customer who is not a Consumer or an Entrepreneur with consumer rights, failure to report delivery-related damage, quantity shortages or incompleteness of the goods within 2 days from the date of delivery of the Product to the address indicated in the Order is deemed equivalent to a declaration by the Customer who is not a Consumer or Entrepreneur on consumer rights to collect the Product without any reservations and results in the loss of claims in the above scope.
§8 Payments
1. The Seller provides the following payments:
1.1 traditional transfer to the Seller's bank account within 3 days from the date of sending confirmation of the conclusion of the contract by the Seller (prepayment),
1.2 by PayU in the form of prepayment by electronic transfer or payment card. The prepayment is made via the external payment system PayU (operated by PayU Spółka Akcyjna with its registered office in Poznań, ul. Grunwaldzka 186, entered into the register of entrepreneurs of the National Court Register kept by the District Court Poznań - Nowe Miasto and Wilda in Poznań, 7th Commercial Division of the National Court Register under KRS number 0000274399, NIP number 7792308495, REGON 300523444, share capital PLN 4,944,000, paid-up capital PLN 4,944,000, being a payment service provider within the meaning of the Act of August 19, 2011 on payment services).
1.3 cash on delivery, i.e. payment on delivery directly to the courier delivering the parcel.
2. If the Customer fails to pay within the period referred to in section 1 point 1.1 §8 of these Regulations, the Seller, after an unsuccessful request for payment and setting an appropriate deadline, may withdraw from the Agreement pursuant to Art. 491 of the Civil Code.
3. In the case of payment via PayU, the Customer makes the payment before starting the execution of the Order.
4. The Seller will issue a receipt or VAT invoice to the Customer. The Customer consents to receiving electronic invoices from the Seller and sending them to the e-mail address provided by the Customer.
§9 Warranty
1. In the event of non-compliance of the Product with the Agreement, the Customer is entitled by law to legal remedies provided by and at the expense of the Seller. The warranty does not affect these legal remedies.
2. Some Products have a manufacturer's warranty valid in Poland. Information about the Product being covered by the Warranty is included on the Product card
3. The scope of the Guarantor's liability is specified in the Guarantee Document.
4. Warranty rights must be exercised in accordance with the conditions set out in the Warranty Document attached to the Product.
§10 Complaints
1. The sales contract covers new Products.
2. The Seller bears the liability provided for by law for the compliance of the Product with the Agreement.
3. In the event of non-compliance of the Product with the concluded contract, the Customer has the right to submit a complaint based on the provisions of the Consumer Rights Act of May 30, 2014.
4. Complaints can be submitted to the Seller's address:
4.1 via e-mail: biuro@tdi-cad.pl
4.2 in the traditional way by sending a written complaint: TDI-CAD Elżbieta Dedich
street Zbarska 2, 54-620 Wrocław
5. The complaint should include: name and surname, contact details, description of the defect, date of noticing the defect, proof of purchase, method of responding, as well as the Customer's specific request related to the complaint. If the complaint concerns a Product, the Product subject to the complaint should be sent back together with the complaint letter. If the provided data or information requires supplementation, before considering the complaint, the Seller will ask the Customer submitting the complaint to supplement it in the indicated scope.
6. The Seller will consider the complaint within 14 days from the date of its receipt and inform the Customer about the decision made in the manner indicated by the Customer in the complaint letter.
7. The Seller is liable for the lack of compliance of the Product with the contract existing at the time of its delivery and disclosed within two years from that moment, unless the shelf life of the Product, specified by the Seller, its legal predecessors or persons acting on their behalf, is longer .
8. In the case of a Sales Agreement with a Consumer or an Entrepreneur with consumer rights, it is presumed that the lack of conformity of the Product with the contract, which became apparent within two years from the moment of delivery of the goods, existed at the time of its delivery, unless it is proven otherwise or presumed otherwise. cannot be reconciled with the specificity of the Product or the nature of the lack of compliance of the Product with the contract.
9. With respect to Products with digital elements, the Seller is liable for the lack of compliance of the digital content or digital service delivered continuously with the contract, which occurred or became apparent at the time when, in accordance with the contract, they were to be delivered. This period cannot be shorter than two years from the date of delivery of the Product with digital elements. It is presumed that the lack of conformity of the digital content or digital service with the contract occurred at that time if it became apparent at that time.
10. If the Product is inconsistent with the contract, the Consumer may:
10.1 request repair or replacement
10.2 submit a declaration of price reduction or withdrawal from the contract when:
10.2.1 The Seller refused to bring the Product into compliance with the contract in accordance with Art. 43d section 2 of the Act on Consumer Rights of May 30, 2014;
10.2.2 The Seller has failed to bring the Product into compliance with the contract in accordance with Art. 43d sections 4-6 of the Act on Consumer Rights of May 30, 2014;
10.2.3 the lack of conformity of the Product with the contract persists even though the Seller has tried to bring the Product into conformity with the contract;
10.2.4 the lack of conformity of the Product with the contract is so significant that it justifies a price reduction or withdrawal from the contract without first repairing or replacing it;
10.2.5 it is clear from the Seller's representation or circumstances that he will not bring the Product into conformity with the contract within a reasonable time or without undue inconvenience to the Consumer.
11. The consumer may not withdraw from the contract if the lack of compliance with the contract is immaterial. It is presumed that the lack of conformity of the Product with the contract is material.
12. The Consumer provides the Seller with a Product that is subject to repair or replacement. The Seller collects the Product from the Consumer at his own expense. The store does not accept any shipments sent cash on delivery.
13. The Seller returns to the Consumer the amounts due as a result of exercising the right to reduce the price immediately, no later than within 14 days from the date of receipt of the Consumer's declaration of the price reduction.
14. In the event of withdrawal from the contract, the Consumer immediately returns the Product to the Seller at his expense. The Seller returns the price to the Consumer immediately, no later than within 14 days from the date of receipt of the Product or proof of its return. The store does not accept any shipments sent cash on delivery.
15. The provisions of section 1-14 of this paragraph shall apply accordingly to the Entrepreneur with consumer rights.
16. If the Customer is an Entrepreneur, the parties exclude liability under the warranty pursuant to Art. 558 §1 CC.
§11 Withdrawal from the contract
1. Pursuant to Article 27 para. 1 of the Act on Consumer Rights (Journal of Laws of 2014, item 827), a Consumer or an Entrepreneur with consumer rights concluding a "distance contract" - has the right to withdraw from the contract without giving a reason - within 14 calendar days from the date of taking possession of the Product. .
2. The period specified in section 1 begins with the delivery of the Product to the Consumer, the Entrepreneur with consumer rights or a person other than the carrier indicated by them.
3. In the case of an Agreement that covers many Products that are delivered separately, in batches or in parts, the deadline specified in section 1 runs from the delivery of the last item, batch or part.
4. A Consumer or an Entrepreneur with consumer rights may withdraw from the Agreement by submitting a declaration of withdrawal from the Agreement to the Seller. To meet the deadline for withdrawal from the Agreement, it is sufficient for the Consumer or Entrepreneur with consumer rights to send a statement before the deadline.
5. The declaration may be sent by traditional mail or electronically by sending the declaration to the Seller's e-mail address or by submitting the declaration on the Seller's website - the Seller's contact details are specified in § 1 section 2. The declaration can also be submitted on the form, a template of which constitutes Annex 1 to these Regulations and an annex to the Act of May 30, 2014 on consumer rights, but it is not obligatory.
6. If the Consumer or Entrepreneur with consumer rights sends the declaration electronically, the Seller will immediately send the Consumer or Entrepreneur with consumer rights confirmation of receipt of the declaration of withdrawal from the Agreement to the e-mail address provided by them.
7. Effects of withdrawal from the Agreement:
7.1 In the event of withdrawal from a distance contract, the contract is deemed not to have been concluded.
7.2 In the event of withdrawal from the Agreement, the Seller returns to the Consumer or Entrepreneur with consumer rights immediately, no later than within 14 days from the date of receipt of the Consumer's or Entrepreneur with consumer rights' declaration of withdrawal from the Agreement, all payments made by him, including the costs of delivering the goods, with the exception of additional costs resulting from the delivery method chosen by the Consumer other than the cheapest standard delivery method offered by the Seller.
7.3 The payment will be refunded by the Seller using the same payment methods that were used by the Consumer or Entrepreneur with consumer rights in the original transaction, unless the Consumer or Entrepreneur with consumer rights has expressly agreed to a different solution which will not involve any costs.
7.4 The Seller may withhold the refund until he receives the Product back or until he receives proof of its return, depending on which event occurs first.
7.5 The Consumer or Entrepreneur with consumer rights should return the Product to the Seller's address provided in these Regulations immediately, no later than 14 days from the date on which he informed the Seller about withdrawal from the Agreement. The deadline will be met if the Consumer or Entrepreneur with consumer rights returns the Product before the deadline of 14 days.
7.6 The Consumer or Entrepreneur with consumer rights bears the direct costs of returning the Product, including the costs of returning the Product if, due to its nature, the Product could not be returned by regular mail.
7.7 The Consumer or Entrepreneur with consumer rights is only liable for the reduction in the value of the Product resulting from using it in a manner other than what was necessary to establish the nature, characteristics and functioning of the Product.
7.8 If, due to the nature of the Product, it cannot be returned by regular mail, information about this, as well as the costs of returning the Product, will be included in the Product description in the Store.
8. The right to withdraw from a distance contract is not available to the Consumer and the Entrepreneur with consumer rights in relation to the Agreement:
8.1 in which the subject of the service is a non-prefabricated Product, manufactured according to the Consumer's specifications or serving to meet his individual needs,
8.2 in which the Consumer expressly requested the entrepreneur to come to him for urgent repair or maintenance; if the entrepreneur additionally provides services other than those requested by the Consumer, or supplies goods other than spare parts necessary for repair or maintenance, the Consumer has the right to withdraw from the contract in relation to additional services or goods,
8.3 for the provision of services for which the Consumer is obliged to pay the price, if the entrepreneur has fully performed the service with the express and prior consent of the Consumer, who was informed before the commencement of the provision that after the provision of the service by the entrepreneur
§12 Waste equipment
1. Pursuant to the Act of September 11, 2015 on waste electrical and electronic equipment (Journal of Laws of 2015, item 1688), the Seller:
1.1. provides customers with free collection of used equipment from households, provided that the used equipment is of the same type and performed the same functions as the equipment sold. The cost of delivering used equipment to the Seller's facility is borne by the Customer.
1.2 When providing the Customer with equipment intended for households, the Seller ensures free collection of used equipment from households at the place of delivery of the equipment, provided that the used equipment is of the same type and performed the same functions as the equipment sold.
§13 Technical requirements
1. To use the Online Store, the Customer must have:
1.1 computer, laptop or other multimedia device with Internet access
1.2 access to active e-mail, appropriately configured to receive e-mail messages from the Seller
1.3 Internet browser in the latest available version (Mozila Firefox, Opera, Google Chrome, Safari or Microsoft Edge)
1.4, the ability to save cookies and JavaScript support is enabled in the web browser
1.5 software that allows reading files in .PDF format
2. The Seller's liability is excluded if the Customer has not complied with the above-mentioned technical requirements necessary to use the Online Store and the Products.
§14 Privacy policy
1. The administrator of personal data provided while using the Store is the Seller.
2. The purposes and scope of data processing, entities to which the data will be transferred, as well as the rights of data subjects are described in the Privacy Policy. [link to the Privacy Policy page]
§16 Extrajudicial and judicial methods of settling disputes
1. Out-of-court dispute resolution:
1.1 The consumer has the right to use out-of-court dispute resolution methods by submitting a request to initiate mediation or a request for the case to be considered by an arbitration court. The application must be submitted after the complaint procedure has been completed and if both parties to the dispute agree to it. List of Permanent Consumer Arbitration Courts operating at the Provincial Inspectorates of the Trade Inspection https://www.uokik.gov.pl and https://www.rf.gov.pl. The consumer may also use the free assistance of the District (Municipal) Consumer Ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers).
1.2 The Seller agrees to submit any disputes arising in connection with the concluded Product delivery agreements to mediation.
2. Court methods of resolving disputes:
2.1 The resolution of disputes arising between the Seller and the Consumer shall be submitted to the competent courts in accordance with the provisions of generally applicable Polish law.
2.2 The settlement of disputes arising between the Seller and a Customer who is not a Consumer shall be submitted to the court having jurisdiction over the Seller's registered office.
3. In accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on ODR in consumer disputes) The Seller, as an entrepreneur established in the European Union concluding online sales contracts or contracts for the provision of services, provides an electronic link to the ODR (Online Dispute Resolution) platform enabling out-of-court resolution of disputes: https://ec.europa.eu/consumers/ odr. Seller's e-mail address: biuro@tdi-cad.pl.
§17 Final provisions
1. Agreements concluded via the website are concluded in accordance with Polish law.
2. In matters not regulated in these Regulations, the following provisions apply:
2.1 of the Civil Code of April 23, 1964 (Journal of Laws 1964.16.93, as amended)
2.2 Act on the provision of electronic services of July 18, 2002 (Journal of Laws 2002.144.1204, as amended)
2.3 Act on Consumer Rights of May 30, 2014 (Journal of Laws 2014, item 827)
2.4 Act on waste electrical and electronic equipment (Journal of Laws of 2015, item 1688)
3. All trade names, company names and their logos used on the website
https://tdi-cad.pl belong to their owners and are used only for identification purposes. They may be registered trademarks. All materials, descriptions and photos presented on the website of the Website https://tdi-cad.pl are used for informational purposes.
4. Customers are obliged to use the website in a manner consistent with applicable law, social and moral norms and the provisions of the Regulations. When using the website, it is prohibited to provide any information that is illegal, offensive or infringing on personal rights.
5. The Seller reserves the right to make changes to the Regulations for important reasons, e.g. changes in legal provisions, changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Regulations, changes in technology. The new Regulations enter into force on the day of publication on the website of the Website
https://tdi-cad.pl on the Regulations subpage. For contracts concluded before the amendment of the Regulations, the version of the Regulations in force on the date of conclusion of the Agreement shall apply. Customers who have an Account will be additionally informed about the changes along with their summary to the e-mail address provided by them. The date of entry into force of the changes will not be shorter than 14 days from the date of their announcement. If the Customer who has a Customer Account does not accept the new content of the Regulations, he or she is obliged to notify the Seller of this fact within 14 days from the date of being informed about the change in the Regulations. Notifying the Seller of non-acceptance of the new content of the Regulations results in termination of the Agreement.
6. These Regulations enter into force on March 9, 2023.