Complaints

Complaints
As a customer, you have the opportunity to file a complaint regarding the title
warranty or non-compliance of the product with the contract.

How to file a warranty claim?
Complaints under the warranty should be addressed directly to the manufacturer of the purchased product. You will find its details in the warranty card.
How to file a complaint regarding product non-compliance with the contract?
In the event of non-compliance of the product with the concluded contract, as a customer you have the right to submit a complaint based on the provisions of the Consumer Rights Act of May 30, 2014.
You can submit a complaint in any form, but it is worth doing it in writing.
To streamline the complaint procedure, the Seller provides:
1. e-mail address: biuro@tdi-cad.pl, to which you can send the complaint;
2. Seller's address: TDI-CAD Elżbieta Dedich, ul. Zbarska 2, 54-620 Wrocław;
3. contact telephone number: 888 203 047;
If you return the product to the Seller as part of a complaint, properly protect it against damage during transport. Include a copy of the complaint and proof of purchase in the package.
Additional information:
Your right to submit a warranty complaint is described in detail in §9 of the Store Regulations.
Your right to file a complaint regarding the non-compliance of the product with the contract is described in detail in §10 of the Store Regulations.
Please remember that we do not accept cash on delivery.